Privacy Policy

• 1.INTRODUCTION

  Please read these Terms of Service (“Terms”), which set forth the legally binding terms and conditions between you and ZACRAC INTEGRATED LIMITED – Zacrac (‘Zacrac’ or ‘we’ or ‘our’ or ‘us’). It governs your access to and the use of Zacrac products’ websites, mobile applications and the services provided by Zacrac.
  a) Zacrac Integrated Ltd and its affiliates (together referred to as “Zacrac” "we", "our'', or "Company") value your privacy and are committed to maintaining the accuracy, confidentiality, and security of your personal information. This Privacy Policy (“Policy”) describes what personal information we collect, what we do with it, and how we protect it.
  
  b) Before you use or submit any information through or in connection with our Services, please review this Policy carefully. By using our Website (www.parrot.cx or www.business.parrot.cx or www.zacrac.com ), you authorise the collection, use, storage, and disclosure of your data and information as outlined in this Policy and how they are collected and used by us.
  
  c) This Privacy Policy is strictly restricted to our Services, thus, it does not apply to services that are not owned or controlled by us, including third-party websites/applications, products, and services. You are advised to read the terms of use, privacy policy, and other policies of such third parties.
  
  IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SERVICES. If you have any questions or concerns regarding this Privacy Policy, please contact us via email at hello@zacrac.com or use@parrot.cx.

• 2. DEFINITIONS AND INTERPRETATIONS

  a) To ensure that you understand the terms used in this Privacy Policy, the following terms are referenced and defined below:
  
  
  i) “Account” means a unique account created by you on the website to access the Service.
  
  ii) “Cookies” means a small amount of data generated by the website and saved by your browser. It is used to identify your browser, provide analytics, and remember information about you.
  
  iii) “Businesses” means registered entities, business owners, or bodies who register on Parrot and list their products and services on the Platform so as to be found by customers that are searching Parrot for businesses they wish to patronise
  
  iv) “Customers”, user", "you" or "your" includes individuals, businesses and reviewers that access or use the Service. This includes both current and past registered users and any and all other persons that in one way or the other interact with the Service.
  
  v) “Zacrac” “Company”, “we,” “us,” or “our” means Zacrac Integrated Ltd and its subsidiaries including any person or legal entity to whom the rights and/or obligations of Zacrac Integrated Ltd have been assigned.
  
  vi) “Content” means the service and any materials, graphics, audiovisual files, processes and code, features, and functionality available on the website.
  
  vii) “Device” means any electronic device connected to the internet that a person (natural or legal) uses to access our Services. It could be a phone, tablet, computer, or any other device capable of connecting to the internet and accessing our Services.
  
  viii) “PIN” means Personal Identification Number.
  
  ix) “Personal information” means any information that belongs to a customer. Such information includes but is not limited to names, telephone numbers, email addresses, locations, genders, etc of users which makes them easily identifiable.
  
  x) “Policy” means this Privacy Policy.
  
  xi) “Service” means the product and services offered by Zacrac through the website.

• 3. CONSENT

  a) Knowledge and consent are required for the collection, use or disclosure of personal or business information except where required or permitted by law. You have a choice to provide us with your personal or business information. However, your decision not to provide certain information may limit our ability to provide you with our services
  
  b) By accessing our website and using the Service in any manner, you confirm to us that you have read and accepted this Policy and consent to the data practices described in this Policy.
  
  

• 4. INFORMATION WE COLLECT

  a) Personal Information
  

  i) We collect personal or business information that you voluntarily provide to us when you register to access our Service or when you contact us.
  
  ii) We collect and process certain types of information such as name, name of business, telephone numbers, gender, residential address, email address, communication preference, product interest, etc. of our Users that make them easily identifiable. These Users include both current and past registered Users, any other persons that in one way or the other access our Service (“Users”), and other individuals whom we communicate or deal with.
  
  iii) We also collect information that may be linked to you or your business specifically such as your IP address, browser, device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.

  b) Cookies
  

  i) We use cookies to identify you as a User and make your User experience easier, customise our website content and advertisements, and where applicable help you ensure that your account security is not compromised. We also use cookies to mitigate risk and prevent fraud, promote trust and safety on our website. Cookies allow our servers to remember IP addresses, date and time of visits, monitor web traffic, and prevent illegal activities from being perpetuated through our Service. Our cookies do not store personal or sensitive information. They simply hold a unique random reference to you so that once you access our website, we can recognize who you are and provide certain content to you.
  
  ii) If your browser or browser add-on permits, you have the choice to disable cookies on our website, however, this may impact your experience with using the website.

  c) Device Data
  

  i) We collect device data such as information about your computer, phone, tablet, or other device that you use to access Parrot App. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

  d) Location Data
  

  i) We collect location data such as information about your device's location. How much information we collect depends on the type and settings of the device you use to access our website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your location setting on your device. However, if you choose to opt-out, you may not be able to use certain aspects of our website.

• 5. PURPOSE LIMITATION

  a) We collect personal or business information only for certain identified purposes and for which consent has been obtained. Such personal information cannot be reused for another purpose that is incompatible with the original purpose unless we obtain your consent for such use.
  
  b) With your consent, we may collect Personal or Business Information from you in person, over the telephone, or by communicating with you via email, text messages, or the Internet.

• 6. DATA MINIMIZATION

  a) We limit data collection and usage to information that is relevant, adequate, and absolutely necessary for carrying out the purpose for which the data is processed. We will evaluate to what extent the necessity of processing your data is required and where the purpose allows, anonymized data will be used.

• 7. WHY WE COLLECT YOUR INFORMATION

  a) We collect your personal or business information for the following reasons:
  
  
  i) To provide you with the required services;
  
  ii) To create and manage your User profiles;
  
  iii) To personalise the website, i.e. identifying your interests and recommending offers that may be of interest to you;
  
  iv) To respond to your questions or requests;
  
  v) To improve features on the website, and analyse data to develop our Service;
  
  vi) Address inappropriate use of the website;
  
  vii) Prevent, detect, and manage risk against misinformation, wrong use, fraudulent and illegal activities using internal and third-party screening tools;
  
  viii) Send you marketing content, newsletters, and service updates curated by us. However, we will provide you with an option to unsubscribe if you do not want to hear from us;
  
  ix) Verify your identity and the information you provide in line with our statutory obligations using internal and third-party tools;
  
  x) Maintain up-to-date records;
  
  xi) Carry out troubleshooting, data analysis, testing, and for statistical purposes.
  
  xii) Resolve disputes that may arise, including investigations by law enforcement or regulatory bodies, and for any other purpose that we disclose to you while providing our Services to you.

• 8. LEGAL BASIS WE RELY ON TO PROCESS YOUR INFORMATION

  a) We process your personal or business information when we have a valid legal reason (i.e legal basis) to do so under applicable laws, e.g with your consent, to comply with the laws, to provide you with our Services, to enter into and/or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.
  
  b) We may rely on the following legal basis to process your personal or business information:
  
  i) Consent- We may process your information if you have permitted us (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time by notifying us.
  
  ii) Legal Obligations- We may process your information where we believe it is necessary for compliance with our legal obligations, such as but not limited to: .
  
  
  • 1) Cooperating with a law enforcement body or regulatory agency,
  • 2) Complying with relevant regulations and policies that apply to our Services and businesses.
  • 3) Exercising or defending our legal rights, or
  • 4) Disclosing your information as evidence in a competent court, or tribunal, or compliance during an investigation (internal or external), compliance with any court and/or tribunal order, or compliance with relevant regulatory and government authorities (both local and international bodies).
  c) Vital Interests- We may process your information where we believe it is necessary to protect your vital interests or the vital interests of our Users, such as but not limited to situations involving potential threats to the safety of our Users.

• 9. HOW WE SHARE YOUR PERSONAL INFORMATION

  a) In the course of providing our Services to you, we may engage the Services of a third- party processor to process your personal information. The processing by such third parties shall be governed by a written contract with us to ensure adequate protection and security measures are put in place by the third party for the protection of your personal information in accordance with the terms of this Privacy Policy
  
  b) We do not sell or trade personal or business information with third parties. However, to enable us to render our Services to you, we may share your information with trusted third parties. We may disclose your personal information in compliance with applicable law or a legal obligation to which 4 we are bound. Please note that third-party sites you engage with through our Services will have their privacy policies, and we are therefore not responsible for their actions, including their information protection practices. The use of your information by such third parties will be subject to their Privacy Policy, which you should carefully review.
  
  c) We may retain or disclose your personal or business information in order to:
  • i) Comply with applicable laws and regulations;
  • ii) Comply with a court and/or tribunal order, subpoena, or other legal processes;
  • iii) Comply with an investigation (internal or external);
  • iv) Respond to a lawful request by a government authority, law enforcement agency, or similar government body (whether situated in our User's jurisdiction or elsewhere).
  • v) Engage with third-party service providers and/or subcontractors who provide services for the Company's business operations, a list of which can be received upon request.
  • vi) Inform third parties of aggregated or de-identified information about Users for marketing, advertising, research, or other purposes;
  • vii) Transfer data to another entity if the company is acquired by or merged with another company, if the company sells or transfers a business unit or assets to another company, as part of a bankruptcy proceeding, or as part of any other similar business transfer: or
  • viii) If we believe that the disclosure of your information is appropriate to comply with relevant laws, to enforce or apply our terms and other agreements, or to protect the rights, property, or security of our business, Users, affiliates, employees, or representatives. These include exchanging information with other companies and organisations for fraud detection and prevention and risk mitigation and/or reduction.
  d) When we share your information with third parties as specified above, we require such recipients to agree to only use the Personal or Business Information we share with them in accordance with this Privacy Policy and the Company's contractual specifications and for no other purpose than those determined by the Company in line with this Policy.

• 10. DATA RETENTION

  a) We keep your information for as long as necessary to fulfil the purposes outlined in this Policy unless otherwise required by applicable laws. We will only keep your personal or business information for as long as it is necessary for the purposes set out in this Policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). Except as specifically stated in this Policy, we will not keep your personal or business information for longer than the period provided for by Applicable Law.
  
  b) The length of storage of your personal information shall, amongst other things, be determined by:
  • i) The contract terms agreed between us or as long as it is needed for the purpose for which it was obtained;
  • ii) Whether the transaction or relationship has statutory implication or a required retention period;
  • iii) Whether there is an express request for deletion of the personal or business information by you, provided that such request will only be treated where you are not under any investigation that may require us to retain such personal or business information or there is no subsisting contractual arrangement with you that would require the processing of the personal or business information;
  • iv) Whether we have other lawful bases for retaining that information beyond the period for which it is necessary to serve the original purpose;
  c) When we have no ongoing legitimate business need to process your personal or business information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal or business information has been stored in backup archives), then we will securely store your personal or business information and isolate it from any further processing until deletion is possible.

• 11. HOW WE STORE YOUR PERSONAL OR BUSINESS INFORMATION

  a) The Personal or Business Information you provide to us is stored on our secure servers as well as secure physical locations and cloud infrastructure (where applicable) for the purposes of providing seamless services to you, including but not limited to ensuring business continuity, the data that we collect from you may be transferred to or stored in cloud locations at globally accepted vendors' data centre. Whenever your information is transferred to other locations, we will take all necessary steps to ensure that your data is handled securely and in accordance with this privacy policy.
  
  b) We shall continually put in place mechanisms to protect the integrity and confidentiality of your personal or business information, both in digital and physical format and to prevent your personal or business information from being accidentally or deliberately compromised. We are committed to managing your personal or business information in line with global industry best practices. We protect your personal or business information using technical and organisational measures to reduce the risks of loss, misuse, unauthorised access, disclosure, and alteration.
  
  c) We also use industry-recommended security protocols to safeguard your personal or business information. Other security safeguards include but are not limited to: data encryption, firewalls, and physical access controls to our building, files, cloud storage, and granting access to your personal information to only our employees who require it to fulfil their job responsibilities. Personal information processing will only be undertaken by our employee who has been authorised to carry out such as part of their legitimate duties.

• 12. THIRD PARTY SITES AND SERVICES

  a) Our websites, products, applications, and services may contain links to third-party websites, products and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such information as location data or contact details is governed by their privacy practices and Zacrac will not be liable for any breach of confidentiality or privacy of your information on such sites. We encourage you to learn about the privacy practices of those third parties.

• 13. PRIVACY RIGHTS

  If your personal or business information is held by us, you are entitled to reach out to us to exercise the following rights:
  
  a) Request a rectification and modification of your personal or business information which we keep;
  
  b) Request the movement of your data from us to a third party.
  
  c) Object to and request that we restrict the processing of your personal or business information. We shall inform you of the effect of such restrictions and how they will affect our Services to you. Your request will be reviewed by us and carried out except as restricted by law or our statutory obligations. You may review and update your Personal or Business Information directly on our website or by contacting us via email.
  
  d) Opt out of receiving newsletters and other non-essential messages by using the unsubscribe link included in all such messages. However, you will continue to receive notices and essential transactional emails;
  
  e) Disable browser cookies before visiting the website. However, if you do so, you may not be able to use certain features of the website properly;
  
  f) Request access to the personal or business information we collect from you, change the information, or delete it. To request to review, update, or delete your personal or business information, please send us an email at hello@zacrac.com or use@parrot.cx.
  
  

• 14. AGE RESTRICTION

  a) Our Services are directed to persons from the ages of 18 years and above or registered businesses. If you are below the age of 18 you must obtain the consent of your parent or guardian to use our Services. If we become aware that a child (“minor”) under 18 years has provided us with personal information, we will take steps to delete such information and shall NOT be held liable for the actions of minors who access our Services.
  
  b) If as a parent or guardian, you become aware that your child or ward has provided us with any personal information without your consent, please contact us via email at hello@zacrac.com or use@parrot.cx.

• 15. CHANGE OR TRANSFER OF BUSINESS OWNERSHIP

  a) In the event that we sell our company or get acquired or merged with another entity, we will ensure that the acquiring entity is legally bound to honour our commitments to you. We will notify you via email or through a notice on our website of any change in ownership or the use of your personal information or service data. We will also notify you about any choices you may have regarding your personal information and service data. This Policy may be updated to accommodate such transactions.

• 16. UPDATES AND MODIFICATION

  a) This Policy may be revised from time to time to reflect the legal, regulatory and operating environment and such revised versions will automatically become applicable to you. We will post any revisions we make to our Privacy Policy on this website and such revised policy becomes effective as at the time it is posted. We will notify you when any changes to our Privacy Policy have been made. We also encourage you to check this page from time to time for updates to this Policy.

• 17. CONTACT US

  a) If you have questions or comments about this notice, you may contact us by sending a mail to us via email at hello@zacrac.com or use@parrot.cx or give us a call on 08090922722.

• 18. ACCOUNT DELETION PROCESS

  a) MOBILE APP ACCOUNT DELETION
  1. From the home screen, click the profile image icon to navigate to the profile screen.
  2. On the profile screen, scroll down and click the "DELETE" button.
  3. A pop-up dialog will appear. Click "Yes" to confirm the deletion of your account.
  4. Your account will now be permanently deleted, and all associated personal data will be removed in accordance with applicable privacy laws.
  b) WEB PLATFORM ACCOUNT DELETION
  1. From the landing page, click the profile icon and select the "Profile" item from the menu.
  2. On the profile screen, click "Edit Profile."
  3. In the profile settings, select "Settings" from the menu.
  4. A "Leave page" pop-up dialog may appear. Click "Yes" to proceed.
  5. Click the "Delete Account" button and confirm by clicking "Yes" on the "Delete Account" pop-up dialog.
  6. Your account will be permanently deleted, and all associated personal data will be removed in accordance with applicable privacy laws.